Zong Starts Biometric Verification of Customers for New Sales

Dr. Syed Ismail Shah, Chairman PTA, getting new SIM with Biometric Verification System

Zong today demonstrated its newly deployed biometric verification system for new Sales at a customer care centre in Karachi.

Dr. Syed Ismail Shah, Chairman Pakistan Telecommunication Authority, was issued a new Zong SIM using biometric verification after cross verifying his thumb impression with NADRA’s database in real time. Zong, along with all other cellular operators, will complete the roll-out of this new biometric verification system in Karachi at company’s owned Customer Service Centres and Franchises by December 20th, 2013.

Afterwards, a similar deployment will be carried out in rest of the Pakistan.

After completing the deployment of biometric verification system at company owned service centre and franchises, sales’ outlets across Pakistan will be equipped with same biometric verification system.

Customers will have to record their thumb impression to verify that CNIC indeed belongs to him/her
Biometric Verification System will confirm a verified message to sales representative after comparing the thumb impression with NADRA’s database


After verification of thumb impression, complete data against CNIC will appear on screen for issuance of SIM

As per PTA’s SOP a customer has to present his/her CNIC to sales’ representative. After which customer will have to record the thumb impression which will be matched – in real time – with NADRA’s database.


This way, no customer will be able to purchase new SIM on CNIC that is fake or doesn’t belong to the customer.

Chairman PTA, while commenting on the occasion, said that regulator and cellular companies are making all possible efforts to eliminate unregistered SIMs from the country.

Mr. Ismail Shah said that industry is currently undergoing the verification process of new sales only, however, all currently operating SIMs may also be verified at a later time to completely eliminate unregistered SIMs from Pakistan.


A plug and play biometric verification device used by Zong

All mobile companies were given a deadline of November 30th to deploy biometric verification system on their service centres in Karachi.

Ufone, in a press statement this morning, said that it is all ready to launch the biometric verification system in Karachi by 30th November.

Warid, Mobilink and Telenor also confirmed us the deployment of biometric verification system before deadline.